ARCHIVES

1. “Electronic communications surveillance: another challenge for financial institutions”, December 7, 2021, https://www.consultingpoint.com/news/2021/12/7/electronic-communications-surveillance-another-challenge-for-financial-institutions.
2. “What is the difference between an eCommerce website and an eCommerce platform?”, Clea Sherman, September 30, 2022, https://www.epicsourcing.com.au/post/difference-between-an-ecommerce-website-and-an-ecommerce-platform.
3. “Market review into the supply of card-acquiring services: Responses to draft Terms of Reference”, 14 September 2018, https://www.psr.org.uk/media/05innepw/responses-to-consultation-card-acquiring-services-market-review.pdf.
4. “Automating Customer Service: A Proactive Approach to Addressing Issues in Real-Time with Customers”, March 21, 2024, https://sstech.us/automating-customer-service-a-proactive-approach-to-addressing-issues-in-real-time-with-customers/.
5. “Why banks struggle to integrate with customers’ ERP systems (according to 260 banks)”, Jon Gitlin, https://www.merge.dev/blog/banks-erp-integration-challenges.
6. “Online Banking Service Practices and Its Impact on E-Customer Satisfaction and E-Customer Loyalty in Developing Country of South Asia-Nepal”, Dhruba Kumar Gautam, Gunja Kumari Sah, July 14, 2023, https://doi.org/10.1177/21582440231185580.
7. “Electronic Banking Service Quality and its Impact on Customer Satisfaction (CS): A Case Study from Jordan”, Iyad A.A Khanfar, 2023, https://www.abacademies.org/articles/electronic-banking-service-quality-and-its-impact--on-customer-satisfaction-cs-a-case-study-from-jordan-16068.html.
8. “Perceived Usefulness, Ease of Use, Organizational and Bank Support As Determinants of Adoption of Internet Banking in East Africa”, Silvance O. Abeka, November 2012, https://www.researchgate.net/publication/279372843_Perceived_Usefulness_Ease_of_Use_Organizational_and_Bank_Support_As_Determinants_of_Adoption_of_Internet_Banking_in_East_Africa.
9. “Banking service quality literature: a bibliometric review and future research agenda “, Ritesh J. Patel, Aaliyah Siddiqui, January 19 2023, https://doi.org/10.1108/QRFM-01-2022-0008.
10. “Utilization of artificial intelligence in the banking sector: a systematic literature review”, Omar H Fares, Irfan Butt, Seung Hwan Mark Lee, 2022 Aug 11, https://doi.org/10.1057/s41264-022-00176-7.
11. “Mobile Banking: System Quality, Information Quality, Service Quality, Customer Satisfaction and Loyalty”, R Amalina Dewi Kumalasari, Kartika Indah Permanasari, Magdalena Karismariyanti, Dadang Munandar, January-June 2022, https://doi.org/10.26858/ja.v9i1.33951.
12. “Real-Time Payments Infrastructure: Challenges and Cloud-Native Solutions”, Prashant Singh, September - October 2020, https://www.ijirmps.org/papers/2020/5/232559.pdf.
13. “Mobile Banking Service Quality and Customer Retention among Commercial Banks’ Customers: An Empirical Evidence from Southeast Nigeria”, Ojiaku, Obinna Christian, Chidirim, Blessing Ngozi, Peter Abude, Aghara N. O. Vincent, 2023-05-26, https://doi.org/10.9734/ajeba/2023/v23i141004.